Rules and Procedures are in place to ensure the integrity of the casino.
Violations will disqualify patrons from current promotions and may prohibit qualification in future promotions.
All patrons in the Casino must be 18 or older to enter and to wager.
All patrons must have a valid state or federally issued photo ID.
Shoes and shirt are required attire. Vulgar or offensive attire is prohibited.
Fighting or public disturbances are strictly prohibited.
Loitering and solicitation are strictly prohibited on Casino premises.
Children and/or pets are not to be unattended on Casino premises. Pets are prohibited in the Casino unless necessary for handicapped purposes.
Outside food and/or drinks are prohibited.
Weapons and/or illegal drugs of any kind are strictly prohibited on Casino premises.
All persons must vacate the premises when required by Casino Management and/or Security.
Patrons found committing crimes on the premises will be prosecuted to the fullest extent of the law.
The Casino complies with Title 31 regulations – information is available at the cashier cage.
Casino Management reserves the right to require identification for any cash transaction. Prize wins must be claimed by the person playing the gaming machine on which the prize was won.
All machine disputes must be reported by the patron to casino management immediately and patron should stop gaming play. If the dispute cannot be resolved with management, patrons may appeal to the Sac & Fox Nation Gaming Commission by completing a prize claim form.
All cards, tickets, vouchers, and receipts must be redeemed within a 24-hour period. Tickets are void after 24-hours.
Tort and prize claim forms are available upon request.
Two forms of identification are required for payouts of $1,200 or more. One must be a valid state or federally issued photo ID and the second must be documentation of the tax identification number. If both are not present The Black Hawk Casino and Sac and Fox Nation Casino may allow the patron 7 business days to present proper documentation in order to receive the taxable win.
State ID or valid driver’s licenses are required for all check and cash advances. Business checks or business credit cards are not accepted. The name imprinted on the check, debit/credit card must match state ID or driver’s license.
At no time will casino patrons be allowed to use any video and/or photo imaging device on the casino floor higher than the machine level.
Malfunction of games/machines voids all pays and plays.
The Black Hawk Casino and Sac and Fox Nation Casino and its employees are not responsible for lost or stolen gaming machine tickets, player’s club cards, or other personal items to include stolen and/or damaged vehicles on casino property.
Bags, backpacks, purses, overcoats, and other items, which may conceal prohibited items, may be subject to search by Security.
All decisions regarding the interpretation of rules, eligibility, etc. for the Player’s Club Program lie solely with The Black Hawk Casino and Sac and Fox Nation Casino. Patrons may appeal to the Casinos or Sac and Fox Nation Gaming Commission by completing a prize claim form.